Concept Diagnostics


Privacy Policy

Concept is concerned about the privacy of its users (hereinafter referred to as “You” “Your” “Yourself”) accessing its website located at (“Website”) and has provided this Privacy Policy (“Policy”) to familiarise You with the manner in which Concept Diagnostics collects, uses and discloses Your information collected through the Website and/or Portal. BY USING THE WEBSITE, YOU AGREE AND CONSENT TO THE TERMS AND CONDITIONS OF THIS POLICY. IF YOU DO NOT AGREE WITH AND/OR CONSENT TO THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT PROCEED FURTHER TO USE THIS WEBSITE.

This Policy is an electronic record as per, and has been prepared keeping in mind Concept Diagnostics compliance to the provisions of, the Information Technology Act, 2000 and the rules framed thereunder, as applicable to Concept Diagnostics.

Information and Usage

This Privacy Policy explains how Concept Diagnostics collects personal and non-personal information, classified as mandatory or voluntary and uses, discloses and protects such information through the Website. ‘Personal Information’, “sensitive personal data and information or SPDI”, “data”, “information” shall all have meanings given to them under applicable law. Personal Information for the purposes of this Policy shall include, but not limited to, information regarding your name, address, telephone number, date of birth, gender, e-mail address, etc.

Type of personal data and SPDI collected

You may need to voluntarily provide Concept Diagnostics Your Personal Information/ SPDI during the course of using some services of the Concept Diagnostics. Such information may include but is not limited to:

  • creating a User ID by You which will require to provide your Name, Gender, Mobile Number, Email Id and Date of Birth, medical data if any required etc. or any other information/data required to conduct a particular piece of work/activity or data processing
  • providing information in Your account while registering on the Website like Name, Gender, Mobile Number, Email Id and Date of Birth, medical data if any required etc. or any other information/data required to conduct a particular piece of work/activity or data processing
  • providing financial information like credit card, debit card or other payment instrument details while making an online purchase.
  • uploading medical records and personal/family history like medical reports, prescriptions, surveys, questionnaires or any other information/data required to conduct a particular piece of work/activity or data processing and details of physical, physiological and mental health condition.
  • participating in any online survey or contest
  • communicating with Concept Diagnostics’s customer service by phone, email or otherwise
  • providing reviews for the content available on the Website
  • providing other information/ data voluntarily provided to us by You.

Please note that any information that is freely available or accessible in public domain or furnished under any law for the time being in force shall not be regarded as SPDI.

Purpose of collection and usage

Concept Diagnostics collects only such Personal Information/ SPDI that Concept Diagnostics believes to be relevant and is required to understand you or your interests and serve you better. Concept Diagnostics collects Your Personal Information/ SPDI in order to record, support and facilitate Your participation in the activities You select, track Your preferences, to provide You with a customized Website experience, to notify You of any updated information and new activities and other related functions offered by Concept Diagnostics, keep You informed about latest content available on the Website, special offers, and other products and services of Concept Diagnostics, to assist You with customer service or technical support issues, to follow up with You after Your visit, to otherwise support Your relationship with Concept Diagnostics and/or to prevent fraud and unlawful use.

In an effort to make our Website effective, certain information may be collected each time you visit the Website. Such information may be stored in server logs. These encrypted statistics do not identify You personally, but provide us the information regarding your visit to the Website and the type of user who is accessing our Website and certain browsing activities by You. This data may include: IP address of your server from where the Website is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system and the Website You last visited before visiting to our Website. The duration of your stay on our Website is also stored in the session along with the date and time of your access. These kinds of data are used by Concept Diagnostics to understand the use and number of users visiting the Website. Some of the information related to the Website and Your visit to the Website may be shared by the sponsors, investors, advertisers, developer, strategic business partners of Concept Diagnostics and some associates in order to enhance and grow our business and the Website but we assure that this information will never include any of Your Personal Information/ SPDI. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major Websites. When you use the Website, Concept Diagnostics servers (which may be hosted by a third party service provider) may collect information indirectly and automatically about Your activities on the Website; for instance, by way of cookies. A cookie is a small amount of data that is sent to a user’s browser from a web server and is eventually stored on a user’s computer hard drive. This anonymous information is maintained distinctly and is not linked to the Personal Information/ SPDI You submit to Concept Diagnostics. Whether you want your web browser to accept cookies or not is up to you. If you haven’t changed your computer’s settings, most likely your browser already accepts cookies. If you choose to decline cookies, you may not be able to fully experience all features of the Website. You can also delete your browser cookies or disable them entirely, but this may significantly impact your experience with the Website and may make parts of the Website non-functional or inaccessible. We use third-party service providers to serve ads on our behalf across the internet and sometimes on this Website. They may collect anonymous information about Your visits to our Website, and Your interaction with our products and services. No personally identifiable information/ Personal Information/ SPDI is collected or used in this process. Such third parties are not provided with Your name, phone number, address, email address, or any personally identifying information/ Personal Information/ SPDI by us. Concept Diagnostics may also use the log file like other website servers which is the standard measures. They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. We use them to analyse trends, administer the site, track a user’s movement and gather broad demographic information for aggregate use. These are not linked to personally identifiable information/ Personal Information/ SPDI. Concept Diagnostics DOES NOT trade or sell Your Personal Information/ SPDI in any manner, except as specified herein or if express consent is sought from you. Personal Information/ SPDI provided by you is used only: (a) to facilitate Your use of the Website; (b) to respond to Your inquiries or fulfil Your requests for information about the various services; (c) to provide You with information about Concept Diagnostics’s products/services and to send You information, materials, and offers from Concept Diagnostics; (d) to send You important information regarding the Website, changes to Concept Diagnostics terms, conditions, and policies and/or other administrative information; (e) to send You surveys and marketing communications that Concept Diagnostics believes may be of interest to You; (f) to send you appointment reminders, reports, reminders for your next check-up or any other relevant alerts/communications pertaining to you including and not limited to only check-ups/tests based on your medical data (g) to personalize Your experience on the Website and Concept Diagnostics other websites by presenting advertising, products and offers tailored to You; (h) to help You address Your problems with the Website including addressing any technical problems; (i) if You purchase any content or avail of any service from the Website, to complete and fulfil Your purchase, for example, to have Your payments processed, communicate with You regarding Your purchase and provide You with related customer service; (i) for proper administering of the Website; (j) To conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website); (k) to improve the services, content and advertising on the Website; (l) to protect the integrity of the Website; and (m) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.

You acknowledge that apart from Your Personal Information/ SPDI, if you upload any content on the Website, such content may contain information including Personal Information/ SPDI and the same may be available to the other users of the Website. Concept Diagnostics will not be liable for the disclosure and dissemination of such Personal Information/SPDI to third parties.

Concept Diagnostics may disclose aggregated information about the use of the Website, but it will never contain Personal Information/ SPDI. Concept Diagnostics does not disclose Personal Information/SPDI to third parties in the normal course of operations. However, in situations when Concept Diagnostics is legally obligated to disclose information to the government or other third parties, Concept Diagnostics will do so. Concept Diagnostics implements standard measures to protect against unauthorized access to and unlawful interception of Personal Information/ SPDI. However, no internet site can fully eliminate security risks.

Concept Diagnostics, or any other person on its behalf, shall permit You, as and when requested, to review the information You have provided and ensure that any Personal Information/ SPDI found to be inaccurate or deficient is corrected or amended as feasible and it is clarified that Concept Diagnostics shall not be responsible for the authenticity of the Personal Information/ SPDI supplied by You in this regard.

Links to Third Party Websites

The Website may provide third-party advertisements and links to other websites. In such cases, Concept Diagnostics does not provide any Personal Information/ SPDI to these third-party websites or advertisers. Concept Diagnostics is not responsible for any offers or commitments or advertisement expressed by such third parties. Concept Diagnostics will contain links to other websites on the Website which are operated by third parties and are not controlled by, or affiliated to, or associated with, Concept Diagnostics unless expressly specified on the Website. Concept Diagnostics is not responsible for any form of transmission, whatsoever, received by You from any such website. Accordingly, Concept Diagnostics does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Concept Diagnostics control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Concept Diagnostics of the website, the website’s provider, or the information on the website. The information provided by You to such third party websites shall be governed in accordance with the privacy policies of such websites and it is recommended that You review the privacy policy on any such websites prior to using such websites. These third-party websites and advertisers may use technology to send the advertisements that appear on the Website directly to Your browser. In such cases, the third party websites or advertisers automatically receive Your IP address. They may also use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their advertisements and to personalize advertising content. Concept Diagnostics does not have access to or control over cookies or other features that such third party websites and advertisers may use, and the information practices of these third-party websites and advertisers are not covered by this Policy. Please contact them directly for more information about their privacy practices.


Concept Diagnostics strives to ensure the security, integrity and privacy of Your Personal Information/ SPDI and to protect Your Personal Information/ SPDI against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, Concept Diagnostics adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and/or physical security measures to guard against unauthorized access to systems where Concept Diagnostics stores Your Personal Information/ SPDI. Concept Diagnostics is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information/ SPDI. The Website is also linked to many other sites and we are not/shall be not responsible for their privacy policies or practices as it is beyond our control. Notwithstanding anything contained in this Policy or elsewhere, Concept Diagnostics shall not be held responsible for any loss, damage or misuse of Your Personal Information/ SPDI, if such loss, damage or misuse is attributable to a Force Majeure Event. A “Force Majeure Event” shall mean any event that is beyond the reasonable control of Concept Diagnostics and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.


Concept Diagnostics will use information only in accordance with the Policy under which the information was collected unless we have received explicit authorization. Concept Diagnostics may disclose any information Concept Diagnostics may have about You (including Your identity) if Concept Diagnostics determines that such disclosure is necessary in connection with any investigation or complaint regarding Your use of the Website, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Concept Diagnostics rights or property, or the rights or property of users of the Website, including Concept Diagnostics customers. Concept Diagnostics reserves the right at all times to disclose any information that Concept Diagnostics deems necessary to comply with any applicable law, regulation, legal process or governmental request. Concept Diagnostics also may disclose Your information when Concept Diagnostics determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes. You acknowledge and agree that Concept Diagnostics may preserve any communication by You with Concept Diagnostics through the Website or any Service, and may also disclose such data if required to do so by law or if Concept Diagnostics determines that such preservation or disclosure is reasonably necessary to: (1) comply with legal process; (2) enforce this Policy; (3) respond to claims that any such data violates the rights of others; or (4) protect the rights, property or personal safety of Concept Diagnostics, its employees, users of, or visitors to, the Website, and the public.

Concept Diagnostics may also disclose or transfer Your Personal Information/ SPDI to a third party as part of restructuring or sale of assets or any such process. You agree that the said third party will have the right to continue to use Your Personal Information/ SPDI or other information, in accordance with this Policy.

User Discretion

You can always choose not to provide information and in such cases, if the information required is classified as mandatory, You will not be able to avail of that part of the services, features or content. You can add or update Your Personal Information/SPDI on a regular basis. When You update information, Concept Diagnostics may keep a copy of the prior version for its records. You are responsible to ensure that correct data is uploaded and/or no overwriting of the records are done by replacing the name or any other medically relevant data point which has impact on medical data, your health trend charts etc. Concept Diagnostics may, if You so choose, send direct advertisement mailers to You at the address given by You. You have the option to opt-out of this direct mailer by clicking at the unsubscribed link option attached to e-mail. The ‘Help’ portion of the toolbar on most browsers will tell You how to prevent Your browser from accepting new cookies, how to have the browser notify You when You receive a new cookie, or how to disable cookies altogether. Further, you can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Website of its manufacturer.

However, as cookies allow you to take advantage of some of the Website’s features some of the Website’s features and services may not function properly if Your cookies are disabled. For instance, if You block or otherwise reject Concept Diagnostics cookies, you will not be able to add items to Your shopping cart, proceed to checkout, or download any of Concept Diagnostics Content or avail of Concept Diagnostics services that require You to log in.

General Provisions

By accessing the Website, you have agreed to the terms set out in this Policy. This Policy should be at all times read along with the Terms of Use of the Website. Unless stated otherwise, the Policy applies to all information that Concept Diagnostics has about You and Your account. By using this Website and the products, content and services provided on the Website, you agree and acknowledge that Your Personal Information/ SPDI collected through the Website may be transferred across national boundaries and stored and processed in any the country around the world. You also acknowledge that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of Your information may be undertaken by trusted third party vendors or agents of Concept Diagnostics such as credit card processors, web hosting providers, communication services, and web analytic providers, to help facilitate Concept Diagnostics in providing certain functions. Concept Diagnostics may make changes to this Policy, from time to time at Concept Diagnostics sole discretion or on account of changes in law. Concept Diagnostics shall comply with applicable law in relation to the Personal Information/ SPDI collected, received, possessed, stored, dealt with or handled in accordance with this Policy. Concept Diagnostics may e-mail periodic reminders of the notices and conditions, unless You have instructed Concept Diagnostics not to, but You should check the Website frequently to see recent changes. Notwithstanding the above, Concept Diagnostics shall not be required to notify You of any changes made to the Policy. The revised Policy shall be made available on the Website. Your continued use of the Website, following changes to the Policy, will constitute Your acceptance of those changes. If You choose to visit the Website, your visit and any dispute over privacy is subject to this Policy and the Website’s Terms of Use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

You agree that You shall not host, display, upload, modify, publish, transmit, store, update or share any information that:

  1. belongs to another person and to which You do not have any right;
  2. is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
  3. is harmful to child;
  4. infringes any patent, trademark, copyright or other proprietary rights;
  5. violates any law for the time being in force;
  6. deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
  7. impersonates another person;
  8. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
  9. contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
  10. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.

In case of any non-compliance by You of the Policy for access or usage of the computer resource, Concept Diagnostics has the right to terminate Your access or usage rights immediately and/or remove non-compliant information.

Grievance Officer

Contact Name: Concept Diagnostics
Email address: conceptsdiagnostics[at]
[10:00 AM to 6:00 PM from Monday to Friday except Public Holidays]